Reported Jun 16, 2022
Schneider Electric™ Recalls 1.4 Million Electrical Panels Due to Thermal Burn and Fire Hazards
Schneider Electric USA Inc. of Lexington, Kentucky
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Schneider Electric is directly contacting all known retailers, distributors, homeowners, and any other individuals that purchased or installed the recalled product. All purchasers and installers should immediately contact Schneider Electric to arrange to have the recalled load centers inspected by trained electricians to determine if replacement or repair is required. This inspection and any resulting replacement or repair is free of charge. Consumers can find the catalog number and date code on indoor load centers inside the door of the panel. Consumers should immediately contact Schneider Electric to arrange to have the recalled load center inspected by a trained electrician to determine if repair is required. This inspection and any resulting repair is free of charge. Consumers who continue to use the load centers while awaiting the free repair should have working smoke alarms in their homes. For uninstalled products, consumers should contact Schneider Electric for a free repair or replacement.
Firm contact: Schneider Electric Technical toll-free at 888-778-2733 from 8 a.m. through 8 p.m. ET Monday through Friday, online at www.se.com/us/qoloadcenter-safetyrecallnotice or at www.se.com/us/en/ and click on Recall Safety Notice for more information.
What it looks like
Is this the product you have?
- Square™ D QO™ Plug-on-Neutral Load Centers, also known as, Load Centers, Breaker Boxes, Electrical Panels
- Amount recalled
- About 1.4 million (In addition, 289,000 were sold in Canada)
Where it was sold
Sold at Authorized Schneider Electric distributors and home improvement and hardware stores nationwide and online including Home Depot, Lowe's, and Menard's from February 2020 through January 2022 for between $90 and $1,660..
Why it was recalled
Stop using this product now
The load center can overheat, posing thermal burn and fire hazards.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: The firm has received one report of an incident of a loose wire. No injuries have been reported.
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