Reported Aug 18, 2022
ASUS Computer International Recalls ASUS ROG Maximus Z690 Hero Motherboards Due to Fire and Burn Hazards
Lite-On Vietnam Co. Ltd. (Cong Ty Tnhh Lite On Vietnam) of Vietnam
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the recalled motherboard and visit https://www.asus.com/us/site/recalls for instruction on how to return the product for a free replacement, including shipping.
Firm contact: ASUS Computer International toll-free at 888-363-1885 from 9 a.m. to 12 a.m. ET Monday through Friday, online at https://www.asus.com/us/site/recalls or https://www.asus.com/us/ and click on "Recalls" at the bottom of the page for more information.
What it looks like
Is this the product you have?
- ASUS ROG Maximus Z690 Hero Motherboards
- Amount recalled
- About 10,000
Where it was sold
Sold at Best Buy and Micro Center stores nationwide and online at Newegg and Amazon.com from October 2021 through December 2021 for about $600..
Why it was recalled
Stop using this product now
A capacitor on the motherboard was installed in a reverse position which can lead to a short circuit, overheating or melting, posing fire and burn hazards.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: ASUS Computer International has received 10 reports of the motherboards overheating and melting. No injuries have been reported.
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The guide adds the identifying codes laid out for scanning, symptoms to watch for, a timeline, and news coverage of this recall.
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