Reported Sep 29, 2022
Custom Elevator Recalls Residential Elevators Due to Child Entrapment Hazard; Risk of Serious Injury or Death to Young…
Custom Elevator of Plumsteadville, Pennsylvania
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should keep young children away from the recalled residential elevators and contact Custom Elevator for instructions on how to measure for space guards to correct any hazardous gap. Space guards will be provided free of charge and assistance with space guard installation will be provided upon request.
Firm contact: Custom Elevator toll-free at 888-443-2800 from 8 a.m. to 5 p.m. ET Monday through Friday, email at spaceguards@customelevatorinc.com or online at www.homeelevator-recall.com/customelevator or www.customelevatorinc.com and click on "Important Recall Notice" for more information and for those specific elevators subject to the recall.
What it looks like
Is this the product you have?
- Residential elevators
Where it was sold
Sold at Custom Elevators sold the units to elevator contactors nationwide from 2003 through August 2022 for between $10,000 and $25,000, excluding installation costs charged by third party installation companies..
Why it was recalled
Stop using this product now
Young children can become entrapped in the space between the exterior landing (hoistway) door and the interior elevator car door or gate if there is a hazardous gap between the doors and suffer serious injuries or death when the elevator is called to another floor.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: In July 2021, a 7-year-old child died in a vacation home in North Carolina after becoming entrapped in a residential elevator.
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