Reported Oct 27, 2022
LG Energy Solution Michigan Recalls Home Energy Storage Batteries Due to Fire Hazard (Recall Alert)
LG Energy Solution Michigan Inc. of Holland Mich.
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
LG Energy Solution Michigan will arrange for remote software updates to recalled batteries that are connected online. The diagnostic software updates are designed to monitor the recalled battery cells and shut down the battery if a fire risk is detected. If the battery shuts down, please contact LG Energy Solution Michigan for further instructions. Do not attempt to turn the battery on again. LG Energy Solution Michigan, its distributors, and its installers are contacting owners directly if their units are not connected online to arrange for a technician visit to manually update the diagnostic software.
Firm contact: LG Energy Solution Michigan toll-free at 888-737-8104 from 9 a.m. to 5 p.m. ET Monday through Friday, email at RESUservice@lgensol.com, or online at www.lgessbattery.com/us/main/main.lg or www.lgessbattery.com/us and click on "Safety Recall" in the popup window.
What it looks like
Is this the product you have?
- LG Energy Solution "RESU 10H" Lithium-Ion Residential Energy Storage System Batteries
- Amount recalled
- About 11,500
Where it was sold
Sold at Various distributors of solar energy storage systems nationwide, including, but not limited to Sunrun, AEE Solar, Baywa, CED, Krannich, Independent Electric Supply and Inter Island Solar Supply from March 2017 through March 2020 for about $8,000..
Why it was recalled
Stop using this product now
The home solar panel batteries can overheat, posing a risk of fire and emission of harmful smoke.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: The firm has received one report of the lithium storage batteries smoking and catching fire, resulting in property damage. No injuries have been reported.
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