Reported Dec 8, 2022
Ortal Recalls Gas Fireplaces Due to Fire Hazard
Ortal USA Inc. of Columbus, Ohio
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the recalled fireplaces until they have been in contact with Ortal or their authorized Ortal dealer to determine whether their fireplace needs a retrofit plate. A retrofit plate will only be installed if the fireplace is positioned on a wooden base or floor. Ortal is directly contacting all known dealers, installers, distributors, homeowners, and any other individuals that purchased or installed the recalled products. Ortal will install a retrofit plate and provide an inspection free of charge to consumers.
Firm contact: Ortal at 800-238-7000 from 8 a.m. to 5 p.m. ET Monday through Friday, or online at www.ortalheat.com/productrecall or www.ortalheat.com and click on Product Recall for more information.
What it looks like
Is this the product you have?
- Traditional 90 and Traditional 110 Gas Fireplaces
- Amount recalled
- About 400
Where it was sold
Sold at Authorized dealers and professional installers nationwide from May 2016 through February 2020 for between $5,600 and $6,200..
Why it was recalled
Stop using this product now
Improper installation of the fireplaces can lead to problems with heat release and/or ventilation, posing a fire hazard.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: The firm has received four reports of incorrect fireplace installation, all resulting in fires, causing property damage. No injuries have been reported.
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