Reported Feb 9, 2023
Chamberlain Group Recalls LiftMaster myQ Garage Door Control Panels Due to Entrapment Hazard (Recall Alert)
Grupo Chamberlain S.de R.L. de C.V. of Mexico
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately contact the Chamberlain Group to receive a free repair kit, including shipping. The repair kit consists of a replacement garage door control panel and installation instructions. Installation instructions can also be found at https://support.chamberlaingroup.com. Chamberlain Group is contacting all known purchasers directly.
Firm contact: Chamberlain toll-free at 833-775-1951 from 9 a.m. to 5 p.m. CT Monday through Friday, or register to participate in the recall by filling out the form online at https://support.chamberlaingroup.com, www.liftmaster.com and click Help & Support at the top of the page, or https://support.chamberlaingroup.com/s/889LMMC-041A7928-3MC-warranty-replacement for more information.
What it looks like
Is this the product you have?
- LiftMaster myQ Garage Door Control Panels
- UPCs
012381203536012381203529012381203543012381188246012381191277012381203611012381203628012381204304- Amount recalled
- About 96,400 (In addition, about 19,300 were sold in Canada)
Where it was sold
Sold at Online and in stores at The Home Depot, Lowes, Menards and other stores and distributors nationwide from March 2022 through October 2022 for about $60, when sold as an accessory, and between $500 and $700, when sold as a bundle..
Why it was recalled
Stop using this product now
The control panel's secondary entrapment protection system can fail causing the garage door to close even with an obstruction present, posing an entrapment hazard.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: None reported in the U.S.
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The guide adds the identifying codes laid out for scanning, symptoms to watch for, a timeline, and news coverage of this recall.
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