Reported Apr 13, 2023
Moen Recalls Flo Battery Back-Ups for Flo Smart Water Monitors Due to Fire Hazard
Moen Incorporated of North Olmsted, Ohio
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately unplug and stop using their recalled battery back-up and contact Moen for instructions to disable their battery back-up before disposing of the unit in accordance with applicable laws for the disposal of lithium-ion batteries.
Firm contact: Moen Incorporated toll-free at 844-633-8356 from 8 a.m. to 8 p.m. ET Monday through Friday and from 11 a.m. to 8 p.m. ET Saturday, or online at https://www.moen.com/product-safety-recalls/flo-lithium-ion-battery-backup-model-920-001 or https://www.moen.com and click on "Product Safety Recalls" for more information.
What it looks like
Is this the product you have?
- Flo Smart Water Monitor Lithium-Ion Battery Back-Ups
- Amount recalled
- About 10,000 (In addition, about 14 units sold in Canada)
Where it was sold
Sold at Lowe's, The Home Depot and other stores nationwide and online including at Amazon.com from August 2019 through November 2022 for about $250 for the battery..
Why it was recalled
Stop using this product now
The lithium-ion battery back-up can overheat, posing a fire hazard.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: There have been three reports of backup batteries that have overheated and caught fire. No injuries have been reported, but minor property damage has been reported.
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