Reported Aug 17, 2023
Costco Recalls Ubio Labs Power Banks Due to Fire Hazard; Caught Fire on Commercial Flight (Recall Alert)
Ubio Labs, Inc., of Mercer Island, Washington (ceased operations)
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the recalled power banks and contact Costco for a full refund. Ubio Labs is no longer in operation. Costco has contacted all known purchasers directly.
Firm contact: Costco at 800-774-2678 from 8 a.m. to 5 p.m. PT Monday through Friday and 8 a.m. to 7 p.m. PT Saturday through Sunday, by live chat at https://customerservice.costco.com/ from 5 a.m. to 8 p.m. PT Monday through Friday and 6 a.m. to 6 p.m. PT Saturday through Sunday, or online at https://www.costco.com/recalls.html or www.costco.com and click on Recalls & Product Notices at the bottom of the page for more information.
What it looks like
Is this the product you have?
- Ubio Labs power banks
- Amount recalled
- About 350,000
Where it was sold
Sold at Costco stores nationwide and online at www.costco.com from March 2019 through December 2020 for the 1-pack for about $32 and from September 2018 through December 2020 for the 2-pack for about $40..
Why it was recalled
Stop using this product now
The recalled power banks can overheat and ignite, posing a fire hazard.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: Costco has received three reports of fire, including one report of fire on a commercial flight resulting in four reports of smoke inhalation and one report of a minor burn injury to passengers.
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The guide adds the identifying codes laid out for scanning, symptoms to watch for, a timeline, and news coverage of this recall.
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