Reported Sep 7, 2023
Emporia Recalls North America Smart Plugs Due to Electric Shock Hazard
Emporia Energy Corp. of Littleton, Colorado
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the recalled smart plugs and contact Emporia to receive a full refund or a free replacement smart plug. Emporia will remotely disable the smart plug and consumers should discard the smart plug. The smart plug must be connected to the internet for remote disabling process to be effective. Consumers unable to connect to the internet to allow the remote disabling process can ship the item back to Emporia at no cost. Once the smart plug is disabled or returned to Emporia, a free replacement smart plug or a full refund will be issued.
Firm contact: Emporia toll-free at 844-367-6742 from 9 a.m. to 5 p.m. CT Monday through Friday, email at support@emporiaenergy.com or online at www.emporiaenergy.com/recall or www.emporiaenergy.com and click on "Product Recall" at the bottom of the page for more information.
What it looks like
Is this the product you have?
- Emporia Smart Plugs
- Amount recalled
- About 80,000
Where it was sold
Sold at Online at shopemporiaenergy.com and Amazon.com from July 2022 through May 2023 for between $12 and $35..
Why it was recalled
Stop using this product now
The recalled smart plugs are not adequately grounded and can pose an electric shock to the user.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: The firm has received two reports that the plugs were not properly grounded causing the units not to operate. No injuries have been reported.
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