Reported Sep 21, 2023
Shimano Recalls Cranksets for Bicycles Due to Crash Hazard
Shimano North America Bicycle Inc. of Irvine, California
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the cranksets manufactured before July 1, 2019, and contact an authorized Shimano dealer to schedule a free crankset inspection. Only consumers whose cranksets show signs of bonding separation or delamination during the inspection will be provided a free replacement crankset and installation.
Firm contact: Shimano toll-free at 844-776-0315 from 8 a.m. to 5 p.m. PT Monday through Friday or online at https://bike.shimano.com/en-US/information/customer-services.html or https://bike.shimano.com/en-US/home.html and click "Information" then "Safety Recalls" at the top of the page for more information.
What it looks like
Is this the product you have?
- 11-Speed Bonded Hollowtech II Road Cranksets
- Amount recalled
- About 680,000 (In addition, 80,000 were sold in Canada)
Where it was sold
Sold at Bicycle stores nationwide from January 2012 through August 2023 for between $270 and $1,500..
Why it was recalled
Stop using this product now
The recalled bonded crank parts can separate and break, posing a crash hazard to consumers.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: The firm has received 4,519 incidents of cranksets separating, and six reported injuries, including bone fractures, joint displacement and lacerations.
Want the full recall guide?
The guide adds the identifying codes laid out for scanning, symptoms to watch for, a timeline, and news coverage of this recall.
Free recall alerts
Get alerted about new Shimano North America Bicycle Inc. recalls
One email when a matching recall is published. No account, no cost, unsubscribe in one click.
We email you about recalls and nothing else. Every send has a one-click unsubscribe, and you can change your preferences any time without an account.