Reported Nov 9, 2023
Twin-Star International Recalls Infrared Quartz Electric Fireplaces Due to Fire Hazard; Sold Exclusively at Lowe's
Twin-Star International Inc. of Boca Raton, Florida
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using and unplug the recalled electric fireplace and contact Twin-Star for a refund of the purchase price. Consumers should complete the online recall registration form at www.twinstarhome.com/recall or call Twin-Star for information on how to take part in this recall.
Firm contact: Register online at www.twinstarhome.com/recall, call Twin-Star toll-free at 855-884-9651 from 8:30 a.m. to 5:30 p.m. ET Monday through Friday, or go online at www.twinstarhome.com/recall or www.twinstarhome.com and click on "Product Recalls" for more information.
What it looks like
Is this the product you have?
- Style Selections 42-inch-wide Infrared Quartz Electric Fireplaces
- Amount recalled
- About 14,670
Where it was sold
Sold at Lowe's stores nationwide and online at Lowes.com from September 2021 through January 2023 for about $200..
Why it was recalled
Stop using this product now
The electric fireplaces can overheat, posing a fire hazard.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: Twin-Star and Lowe's have received 24 reports of overheating, fire or smoke incidents. These include two reports of property damage. No injuries have been reported.
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