Reported Mar 7, 2024
Anker EverFrost Lithium-Ion Battery Powered Coolers Recalled Due to Battery Fire Hazard; Manufactured by Anker…
Anker Innovations Limited of Hong Kong
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the recalled coolers, and contact Anker for a free replacement lithium-ion battery pack. Visit https://www.anker.com/anker-solix/cooler-battery-recall-pps to file a claim, and for instructions on how to replace the battery pack. Recalled lithium-ion batteries should be disposed of in accordance with any local and state laws, and not in the trash.
Firm contact: Anker at 800-988-7973 from 9 a.m. to 5 p.m. PT Monday through Friday, email at support@anker.com, or online at https://support.anker.com/s/emailcontactus. A LiveChat function is also available at https://support.anker.com/s/contact-us, or go to https://www.anker.com/anker-solix/cooler-battery-recall-pps for more information.
What it looks like
Is this the product you have?
- EverFrost Battery Powered Coolers
- Amount recalled
- About 5,480 (In addition, about 160 in Canada)
Where it was sold
Sold at Best Buy, TD Synnex and other stores nationwide and online at kickstarter.com from May 2023 through September 2023 for between $250 and $950..
Why it was recalled
Stop using this product now
The lithium-ion batteries in the Anker EverFrost Coolers can overheat, posing a fire hazard.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: The firm has received five reports of overheating, smoke and/or fire. No injuries have been reported.
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