Reported Jun 13, 2024
Black Diamond Equipment Recalls Neve Strap Crampons and Accessory Kits Due to Fall Hazard
Black Diamond Equipment of Salt Lake City, Utah
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the recalled Neve Strap Crampons and accessory kits, and contact Black Diamond Equipment to receive a full refund. Consumers will receive a prepaid return label to mail them back to Black Diamond Equipment, after which they will be issued a refund. The firm is contacting all known purchasers.
Firm contact: Black Diamond Equipment toll-free at 866-306-0865 from 10 a.m. to 4 p.m. MT Monday through Friday, email at NeveStrapRecall@bdel.com, or online at https://www.blackdiamondequipment.com/en_US/content/neve-strap-recall/ or www.blackdiamondequipment.com and click on "Recalls" at the top of the page for more information.
What it looks like
Is this the product you have?
- Neve Strap Crampons and Accessory Kits
- Amount recalled
- About 350 (In addition, about 28 were sold in Canada)
Where it was sold
Sold at Black Diamond stores, REI and other stores nationwide, and online at blackdiamond.com, backcountry.com and REI.com from January 2024 through May 2024 for about $180..
Why it was recalled
Stop using this product now
The screws that connect the plastic heel cup to the aluminum heel unit of the crampon can loosen and allow the heel cup to detach from the crampon, posing a fall hazard.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: The firm has received three reports of incidents of the crampons becoming loose or the heel cup becoming detached by hikers. No injuries have been reported.
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