Reported Jun 27, 2024
Baseus Magnetic Wireless Charging Power Banks Recalled Due to Fire Hazard; Imported by Shenzhen Baseus Technology
Shenzhen Baseus Technology Co. Ltd. of China
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the recalled Baseus power bank models, and contact Baseus for a full refund with proof of purchase, or a $36 cash refund without proof of purchase. Consumers will need to submit a photo of the recalled power bank showing the model number to the firm's recall registration page. Consumers without an order number will need to submit a photo of the power bank with their name and the date written in permanent marker. Baseus and Amazon are notifying all known purchasers directly. Consumers should dispose of the battery in accordance with local and state regulations.
Firm contact: Baseus toll-free at 855-215-5824 from 8 a.m. to 5 p.m. ET, Monday through Friday, email at care@baseus.com, online at https://baseuspowerbankrecall.expertinquiry.com, or www.baseus.com and click on "Product Recall Information" at the bottom of the page for more information.
What it looks like
Is this the product you have?
- Baseus Magnetic Wireless Charging Power Banks
- Amount recalled
- About 132,000
Where it was sold
Sold at Online at Amazon.com, AliExpress.com and Baseus.com from April 2022 through April 2024 for between $18 and $55..
Why it was recalled
Stop using this product now
The lithium-ion battery in the power banks can overheat, posing a fire hazard.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: Baseus has received 171 reports of incidents, including 132 reports of bulging or swelling batteries and 39 reports of fires, resulting in 13 burn injuries and about $20,000 in property damage.
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