Reported Oct 8, 2014 · Terminated
eXpertDC intraoral x-ray, models
Gendex Corp.
Moderate riskThis product could cause temporary or reversible health problems — stop using it.What you should do
Stop using the affected lot and contact the recalling firm for the return or refund process. Check the FDA enforcement report for lot-level detail.
Firm contact: Gendex Corp · 2800 Crystal Dr · Hatfield, PA · 19440-1944
Is this the product you have?
Models
10 of 10 products
| # | Product as published |
|---|---|
| 1 | eXpert DC, NA, 75 Inch reach |
| 2 | eXpert DC, NA, 65 Inch reach |
| 3 | eXpert DC, CN, 55 Inch reach |
| 4 | eXpert DC, WW, 75 Inch reach |
| 5 | eXpert DC, WW, 65 Inch reach |
| 6 | eXpert DC, WW, 55 Inch reach |
| 7 | OEM Arm Assembly w/o cables |
| 8 | Assy, Articulated Arm & Tubehead, eDC |
| 9 | and Assy, Articulated Arm & Tubehead, 765DC |
| 10 | with multiple part numbers and serial numbers: see distribution list for these details. |
- Amount recalled
- 651
Where it was sold
- Nationwide
Why it was recalled
Two (2) failures of the spring link components within the articulated arm assembly. The spring links broke during normal assembly process for the articulated arm during first cycle of the arm, prior to the 14lb tube head (full load) being installed onto the assembled articulated arm.
This product could cause temporary or reversible health problems — stop using it.
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