Reported Mar 12, 2025 · Ongoing
Philips Connected Blood Glucose Meter, BGM 4; Model Number: TM0009;
Telcare, LLC
Moderate riskThis product could cause temporary or reversible health problems — stop using it.What you should do
Stop using the affected lot and contact the recalling firm for the return or refund process. Check the FDA enforcement report for lot-level detail.
Firm contact: Telcare, LLC · 150 Baker Avenue Ext · Concord, MA · 01742-2126
Is this the product you have?
- Philips Connected Blood Glucose Meter, BGM 4
- Model NumberTM0009
- Lot codes and dates
- Model NumberTM0009
- UDI-DI00859519002407
- Serial NumbersSerial Numbers are formatted as TFXXXXXX or TGXXXXXX (X represents digits)
- Meter Serial Numbers
3,244 of 3,244 codes
TF048802TF098191TF079123TF076786TF076836TF089080TF088984TF086097TF085390TF085029TF084238TF098751TF098975TF098976TF096704TF096961TF096966TF117862TF127077TF049583TF047153TF063135TF127267TF100376TF086287TF104396TF104399TF104401TF104403TF104404TF104405TF104407TF104408TF104409TF104410TF104411TF104412TF104414TF104415TF104416TF104417TF104418TF104421TF104426TF104427TF104428TF104429TF104430TF104431TF104432TF104433TF104439TF104440TF104441TF104442TF104444TF104446TF104448TF104449TF104452
- Amount recalled
- 34,764 units
Where it was sold
- Nationwide
Why it was recalled
Telcare, LLC has received customer complaints related to battery expansion/swelling for its Philips Connected Blood Glucose Meter (i.e., BGM 4 brand name) Monitoring System.. The issue was identified by post market surveillance data (customer complaints) - events of battery expansion/swelling and associated symptoms, e.g., leading to the device's removable back cover (battery port) to separate. If there is a loss of primary function of the device due to the described device defect, an immediate health consequence that may result is prolonged hypoglycemia or hyperglycemia due to delay in treatment, as the blood glucose measurement is not available to guide treatment. In a worst-case situation, there is potential for battery swelling to result in explosion of the battery and/ or device. Exposure to explosion, and subsequently projectiles from the explosion, may result in several immediate health consequences, including concussion, headache, dizziness, eye irritation, blurred vision, eye injury, and vision impairment.
This product could cause temporary or reversible health problems — stop using it.
Want the full recall guide?
The guide adds the identifying codes laid out for scanning, symptoms to watch for, a timeline, and news coverage of this recall.
Free recall alerts
Get alerted about new infant & baby recalls
One email when a matching recall is published. No account, no cost, unsubscribe in one click.
We email you about recalls and nothing else. Every send has a one-click unsubscribe, and you can change your preferences any time without an account.