Reported May 20, 2026 · Ongoing
Brand Name: Dexcom G7 Continuous Glucose Monitoring System Product Name: Dexcom G7 CGM iOS App Model/Catalog Number:…
Dexcom, Inc.
Moderate riskThis product could cause temporary or reversible health problems — stop using it.What you should do
Stop using the affected lot and contact the recalling firm for the return or refund process. Check the FDA enforcement report for lot-level detail.
Firm contact: Dexcom, Inc. · 6340 Sequence Dr · San Diego, CA · 92121-4356
Is this the product you have?
- Brand NameDexcom G7 Continuous
- Glucose Monitoring System Product NameDexcom
- G7 CGM iOS App Model/Catalog NumberSW12300
- Software VersionVersions 2.9.0 through 2.11.2
- Product DescriptionDexcom
- G7 CGM iOS App ComponentDexcom G7 Continuous Glucose Monitoring System, Dexcom G7 15 Day Continuous Glucose Monitoring System
- Lot codes and dates
- Lot CodeSW12300 versions 2.9.0 through 2.11.2 -
- UDI-DI00386270001863
- Amount recalled
- 58582
This recall covers 3 products
The agency filed one notice per product. You are reading one of them; the other 2 are below.
Where it was sold
Why it was recalled
A software defect in which a low-priority file I/O check blocks the higher-priority thread responsible for processing estimated glucose values (EGVs) and trend arrows. When the app is running in the background, EGV notifications may queue up and then "replay" sequentially when the user brings the app to the foreground, causing the Glucose Compass to flicker through previous EGVs. In more severe instances, the app may perceive signal loss and deploy signal loss mitigations. This delay in EGV and alert processing creates a risk that users may miss detection of a hypoglycemic or hyperglycemic event, or make treatment decisions based on outdated glucose information.
This product could cause temporary or reversible health problems — stop using it.
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The guide adds the identifying codes laid out for scanning, symptoms to watch for, a timeline, and news coverage of this recall.
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