Reported Aug 8, 2024
Samsung Recalls Slide-In Electric Ranges Due to Fire Hazard
Samsung Electronics America Inc. of Ridgefield Park, N.J.
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should contact Samsung to receive a free set of knob locks or covers compatible with their model of electric slide-in range to install. Consumers using the recalled ranges without knob locks or covers are cautioned to keep children and pets away from the knobs, to check the range knobs to ensure they are off before leaving the home or going to bed, and to not leave objects on the range when the range is not in use. Consumers with Wi-Fi enabled ranges can enable the "Cooktop On" notification on the Samsung SmartThings app to receive alerts on their smartphone when a cooktop burner is turned on.
Firm contact: Samsung toll-free at 833-775-0120 from 9 a.m. to 8 p.m. ET Monday through Friday, email at rangesupport@sea.samsung.com, or at samsung.com/us/support/range-knob-kit to request free knob locks.
What it looks like
Is this the product you have?
- Slide-in Electric Ranges
- Amount recalled
- About 1,120,905
Where it was sold
Sold at Best Buy, Costco, The Home Depot, Lowe's and other appliance stores nationwide, and online at Samsung.com. Depending upon the model, the ranges were sold from May 2013 through August 2024 for between $1,250 and $3,050..
Why it was recalled
Stop using this product now
Front-mounted knobs on the ranges can be activated by accidental contact by humans or pets, posing a fire hazard.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: Samsung has received over 300 reports of unintentional activation of the front-mounted knobs by humans or pets since 2013. These ranges have been involved in approximately 250 fires. At least 18 fires caused extensive property damage. Approximately 40 injuries have been reported, eight of which required medical attention, and there have been reports of seven fires involving pet deaths.
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