Reported Sep 15, 2016
Samsung Recalls Galaxy Note7 Smartphones Due to Serious Fire and Burn Hazards
Samsung Electronics America Inc. of Ridgefield Park, N.J.
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using and power down the recalled Galaxy Note7 devices purchased before September 15, 2016. Contact the wireless carrier, retail outlet or Samsung.com where you purchased your device to receive free of charge a new Galaxy Note7 with a different battery, a refund or a new replacement device. Go to www.samsung.com for more details.
Firm contact: Contact your wireless carrier or place of purchase, call Samsung toll-free at 844-365-6197 anytime, or go online at www.samsung.com.
What it looks like
Is this the product you have?
- Samsung Galaxy Note7 smartphones sold prior to September 15, 2016
- Amount recalled
- About 1 million
Where it was sold
Sold at Wireless carriers and electronic stores nationwide, including AT&T, Best Buy, Sprint, T-Mobile, US Cellular, Verizon stores and online at www.samsung.com and other websites from August 2016 through September 2016 for between $850 and $890..
Why it was recalled
Stop using this product now
The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing a serious burn hazard to consumers.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: Samsung has received 92 reports of the batteries overheating in the U.S., including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage.
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