Reported Dec 26, 2024
Black Diamond Equipment Recalls PIEPS Pro IPS Avalanche Transceivers Due to Risk of Loss of Emergency Communications
Black Diamond Equipment Ltd. of Salt Lake City, Utah
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the avalanche transceivers and contact Black Diamond for a full refund or free repair, including shipping. Consumers will not be asked for proof of purchase and will receive a pre-paid shipping label to return the recalled transceivers. Black Diamond is contacting all known purchasers.
Firm contact: Black Diamond toll-free at 866-306-0865 from 9 a.m. to 4:30 p.m. MT Monday through Friday, email at 2024ProIPSrecall@bdel.com, or online at https://www.blackdiamondequipment.com/en_US/content/product-recalls/ or www.blackdiamondequipment.com and click on "Product Recalls" located at the top of the webpage or for more information.
What it looks like
Is this the product you have?
- PIEPS Pro IPS Avalanche Transceivers
- Amount recalled
- About 770 (In addition, about 70 were sold in Canada)
Where it was sold
Sold at Alpenglow Sports, Cripple Creek Backcountry, EVO Gear, Liberty Mountain, Mountain Chalet, Mammoth Mountaineering and other specialty outdoor stores nationwide, and online at www.backcountry.com, www.polaris.com and www.blackdiamondequipment.com from February 2024 through November 2024 for between $530 and $620..
Why it was recalled
Stop using this product now
The battery compartment within the avalanche transceiver could not have enough contact force to supply power. In some cases, the transceiver will fail to power on or cease operating during use. It would make it impossible to locate a victim in an avalanche emergency situation, which could result in serious injury or death.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: Black Diamond has received one report of the battery compartment not operating correctly. No injuries have been reported.
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The guide adds the identifying codes laid out for scanning, symptoms to watch for, a timeline, and news coverage of this recall.
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