Reported May 1, 2025
Santa Cruz Bicycles Recalls Electric Bicycles Due to Fire Hazard
Santa Cruz Bicycles LLC of Santa Cruz, California
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the recalled electric bicycles, disconnect the battery from the bike and charger, and visit the manufacturer's website at https://santacruzbicycles.com/pages/recall-heckler-9-lithium-ion-battery to determine if their bicycle is affected and, if so, to register for a free replacement battery to be sent to them. If their battery is involved in this recall, consumers will be required to write "Recalled" on the involved affected battery and upload a photograph of it to https://santacruzbicycles.com/pages/recall-heckler-9-lithium-ion-battery. These consumers should then dispose of the battery in accordance with local and state regulations following registration.
Firm contact: Santa Cruz Bicycles toll-free at 833-944-8335 from 9 a.m. to 5 p.m. PT Monday through Friday or online at https://santacruzbicycles.com/pages/recall-heckler-9-lithium-ion-battery or www.santacruzbicycles.com and click on "Product Recalls" at the bottom of the page for more information.
What it looks like
Is this the product you have?
- Heckler 9 Electric Bicycles
- Amount recalled
- About 2,850 (In addition, about 550 were sold in Canada)
Where it was sold
Sold at Santa Cruz dealers nationwide from October 2021 through January 2025 for between $8,750 and $13,900..
Why it was recalled
Stop using this product now
The recalled electric bicycle's lithium-ion battery can overheat, posing a fire hazard.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: The firm has received three reports of fires, including some property damage. No injuries have been reported.
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