Reported May 5, 2022
Santa Cruz Bicycles Recalls Heckler 9 Electric Bicycles Due to Fall and Fire Hazards
Santa Cruz Bicycles LLC of Santa Cruz, California
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the recalled bicycles and contact their authorized Santa Cruz Bicycle dealer to arrange for a free repair to replace the latch spring mechanism and install a battery wear plate. Consumers who purchased the bicycle online or no longer reside near their dealer should contact the firm or visit http://santacruzbicycles.com/dealers. Consumers should remove or secure the battery prior to transporting the bicycles. The firm is contacting all known purchasers directly to provide more details about the repair.
Firm contact: Santa Cruz Bicycles toll-free at 833-944-8335 from 9 a.m. to 5 p.m. PT Monday through Friday, by email at qualityassurance@santacruzbicycles.com or online at www.santacruzbicycles.com/support/recalls-heckler-9-battery-latch or www.santacruzbicycles.com and click on the "Product Recall" link for more information.
What it looks like
Is this the product you have?
- Santa Cruz Bicycles 2022 Heckler 9 Electric Bicycles
- Amount recalled
- About 1,600
Where it was sold
Sold at Online at santacruzbicycles.com and at bicycle shops and sporting goods stores nationwide from January 2022 through March 2022 for between $8,200 and $13,300..
Why it was recalled
Stop using this product now
The latch mechanism that holds the battery in place can malfunction, causing the battery to dislodge from the frame and fall to the ground, posing a fall hazard to the rider. Additionally, the latch spring can cause additional wear on the battery housing over time, posing a fire hazard.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: Santa Cruz Bicycles has received 10 reports of batteries falling from the frame and two reports of the latch spring causing added wear on the battery housing. No injuries or fires have been reported.
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