Reported Mar 30, 2016
Toshiba Recalls Laptop Computer Battery Packs Due to Burn and Fire Hazards
Panasonic of Japan
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately go to the firm's website and click on the battery pack utility link in the first shadowed box on the page. Consumers can also perform a manual check using the laptop and battery pack's model, part and serial numbers. If it is part of the recall, consumers should power off the laptop, remove the battery and follow the instructions to obtain a free replacement battery pack. Until a replacement battery pack is received, consumers should use the laptop by plugging into AC power only.
Firm contact: Toshiba America Information Systems Inc. toll-free at 866-224-1346 any day between 5 a.m. and 11 p.m. PT, online at www.us.toshiba.com and click on "Consumer Notices" under the Support heading at the bottom of the page or at http://go.toshiba.com/battery.
What it looks like
Is this the product you have?
- Panasonic battery packs used in Toshiba laptop computers
- Amount recalled
- About 91,000 (in addition, 10,000 were sold in Canada)
Where it was sold
Sold at Office Depot, Staples and other electronics stores nationwide, and online at Toshibadirect.com and other websites from June 2011 through January 2016 for between $500 and $1,000 for the laptop and between $70 and $130 for the battery pack..
Why it was recalled
Stop using this product now
The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: The firm has received four reports of the battery packs overheating and melting. No injuries have been reported.
Want the full recall guide?
The guide adds the identifying codes laid out for scanning, symptoms to watch for, a timeline, and news coverage of this recall.
Free recall alerts
Get alerted about new Panasonic recalls
One email when a matching recall is published. No account, no cost, unsubscribe in one click.
We email you about recalls and nothing else. Every send has a one-click unsubscribe, and you can change your preferences any time without an account.