Reported Jan 4, 2017
Toshiba Expands Recall of Laptop Computer Battery Packs Due to Burn and Fire Hazards
Panasonic of Japan
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately go to the firm's website and click on the battery pack utility link in the first shadowed box on the page. Consumers also can perform a manual check using the laptop and battery pack's model, part and serial numbers. If it is part of the recall, consumers should power off the laptop, remove the battery and follow the instructions to obtain a free replacement battery pack. Until a replacement battery pack is received, consumers should use the laptop by plugging into AC power only. Battery packs previously identified as not affected by the March 30, 2016 recall are included in this expanded announcement.
Firm contact: Toshiba America Information Systems toll-free at 866-224-1346 any day between 5 a.m. and 11 p.m. PT, online at http://go.toshiba.com/battery or at www.us.toshiba.com and click on "Consumer Notices" under the Support heading at the bottom of the page.
What it looks like
Is this the product you have?
- Panasonic battery packs used in Toshiba laptop computers
- Amount recalled
- About 83,000 (91,000 units were previously recalled on March 30, 2016). In addition, 10,000 were sold in Canada and 5,000 in Mexico.
Where it was sold
Sold at Office Depot, Staples and other electronics stores nationwide, and online at Toshibadirect.com and other websites from June 2011 through November 2016 for between $500 and $1,000 for the laptop and between $70 and $130 for the battery pack..
Why it was recalled
Stop using this product now
The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: The firm has received five reports of the battery pack overheating and melting, including one additional report since the first recall announcement. No injuries have been reported.
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