Reported Mar 29, 2018
Residential Elevators Recalls to Inspect Elevators Due to Impact Hazard (Recall Alert)
Residential Elevators Inc. of Crawfordville, Fla.
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the recalled elevators and contact Residential Elevators to schedule a free inspection and, where a replacement part is needed, a free repair. Elevators that have been inspected by the company since May 2017 do not require a new inspection. Residential Elevators is able to determine whether a residential elevator is included in the recall by the consumer's street address. The firm is contacting all known purchasers directly.
Firm contact: Residential Elevators toll-free at 877-943-4734 from 8 a.m. to 5 p.m. ET Monday through Friday, email at clientservices@residentialelevators.com, or online at www.residentialelevators.com and click on “Recall Information” for more information.
What it looks like
Is this the product you have?
- Traction elevators
- Amount recalled
- About 3,700
Where it was sold
Sold at Residential Elevators' dealers and home builders nationwide from January 2015 through April 2017 for between $18,000 and $50,000..
Why it was recalled
Stop using this product now
The elevator cab can rise unexpectedly to the top of the elevator shaft and abruptly stop, posing an impact hazard to consumers in the elevator cab.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: The firm has received four reports of the elevator cab rising unexpectedly to the top of the shaft. No injuries have been reported.
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