Reported Sep 10, 2020
Residential Elevators Recalls Elevators Due to Impact Hazard (Recall Alert)
Residential Elevators Inc. of Crawfordville, Fla.
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the recalled elevators and contact Residential Elevators to schedule a free repair. All affected elevators must be repaired, including elevators that have been inspected as part of the firm's March 29, 2018 recall. Some elevators may have already received the new CPSC approved remedy for this recall. Residential Elevators is able to determine whether a residential elevator is included in this recall by the consumer's street address. Residential Elevators is contacting all known purchasers with affected elevators to schedule a free repair.
Firm contact: Residential Elevators toll-free at 877-943-4734 from 8 a.m. to 5 p.m. ET Monday through Friday, email at clientservices@residentialelevators.com, or online at www.residentialelevators.com and click on “Recall Information” for more information.
What it looks like
Is this the product you have?
- Traction elevators
- Amount recalled
- About 6,300
Where it was sold
Sold at Residential Elevators' dealers and home builders nationwide from January 2014 through April 2017 for between $18,000 and $50,000..
Why it was recalled
Stop using this product now
The elevator cab can rise unexpectedly to the top of the elevator shaft and abruptly stop, posing an impact hazard to any occupants in the elevator cab.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: The firm has confirmed eight reports of a failure in the motor gearbox assembly. No injuries have been reported.
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The guide adds the identifying codes laid out for scanning, symptoms to watch for, a timeline, and news coverage of this recall.
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