Reported Jul 30, 2020
Miles Industries Recalls Gas Fireplaces Due to Burn and Laceration Hazards (Recall Alert)
Miles Industries Ltd. of Canada
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the recalled fireplaces and contact their Valor fireplace retailer or contractor to schedule a free repair. Miles Industries is contacting all known purchasers directly.
Firm contact: Miles Industries toll-free at 866-420-3360 from 7 a.m. to 3:30 p.m. PT Monday through Friday, email at H5@valorfireplaces.com or online at valorfireplaces.com and click on H5 Recall Notice for more information.
What it looks like
Is this the product you have?
- Valor H5 gas fireplace
- Amount recalled
- About 370 (In addition, about 1,050 units were sold in Canada) (Valor H5 gas fireplaces were previously recalled on December 2018.)
Where it was sold
Sold at Southern Fireplaces & More, Custom Hearth, On Fire, Abercrombie & Co., Southern Hearth & Patio stores and other Specialty Hearth stores from July 2014 through March 2020 for between $3,700 and $5,500 (not including installation)..
Why it was recalled
Stop using this product now
Delayed ignition due to pilot degradation can cause gas in the fireplace to accumulate prior to burner ignition. When ignition takes place, it can cause the glass window to shatter, posing burn and laceration hazards.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: Miles Industries has received one report of delayed ignition in the United States. No injuries have been reported.
Want the full recall guide?
The guide adds the identifying codes laid out for scanning, symptoms to watch for, a timeline, and news coverage of this recall.
Free recall alerts
Get alerted about new Miles Industries Ltd. recalls
One email when a matching recall is published. No account, no cost, unsubscribe in one click.
We email you about recalls and nothing else. Every send has a one-click unsubscribe, and you can change your preferences any time without an account.