Reported Nov 21, 2023
ZLINE Expands Consumer Options in Recall of Gas Ranges; Serious Risk of Injury or Death from Carbon Monoxide Poisoning
ZLINE Kitchen and Bath of Reno, Nev.
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
These ranges were recalled in January 2023, and consumers were offered a repair. ZLINE is expanding the remedies available to consumers to also include a replacement range or a refund. All consumers who have an affected range should immediately stop using the oven compartment, even if they have already had their range repaired as part of the prior recall. Consumers who have received a repair are being contacted directly by ZLINE with additional information and about the offer of an inspection, a replacement range or a refund. Consumers who have not yet scheduled a repair as part of the recall should contact ZLINE for information regarding available remedies. Consumers may continue to use the range tops which are unaffected by the issue.
Firm contact: ZLINE toll-free at 833-226-1400 from 9 a.m. to 8:30 p.m. ET Monday through Friday, email at rgrecall@zlinekitchen.com or online at www.zlinekitchen.com/recalls or www.zlinekitchen.com and click on the banner at the top of the page for more information.
What it looks like
Is this the product you have?
ZLINE 30-inch36-inch and 48-inch RG gas ranges
- Amount recalled
- About 30,000
Where it was sold
Sold at Best Buy, Lowe's, The Home Depot and The Range Hood Store stores nationwide and online at www.bestbuy.com, www.build.com, www.costco.com, www.homedepot.com, www.therangehoodstore.com, www.overstock.com and www.wayfair.com. The gas ranges were sold from February 2019 through December 2022 for between $2,300 and $6,900..
Why it was recalled
Stop using this product now
The oven of the gas ranges can emit dangerous levels of carbon monoxide (CO) while in use, posing a serious risk of injury or death from carbon monoxide poisoning.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: Before the recall, ZLINE received 44 reports of carbon monoxide emission, including three reports of consumers seeking medical attention. After the recall was announced, ZLINE received 131 reports that the repair was not completed successfully and that the ranges were still emitting dangerous levels of carbon monoxide.
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