Reported Dec 7, 2023
Bugaboo Recalls Dragonfly Seat Strollers Due to Injury Hazard (Recall Alert)
Bugaboo North America Inc. of New York
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the recalled seats and contact Bugaboo for a free replacement stroller seat. Bugaboo is contacting all known retailers and purchasers directly.
Firm contact: Bugaboo at 800-460-2922 Monday through Thursday from 7 a.m. to 4 p.m. PT, Friday from 7 a.m. to 1 p.m. PT or email at service.us@bugaboo.com or online at www.bugaboo.com and click "Recalls" at the bottom or top of the page or www.bugaboo.com/us-en/productrecalls for more information.
What it looks like
Is this the product you have?
- Bugaboo Dragonfly Seat Strollers
- Amount recalled
- About 1,000 (In addition, about 200 were sold in Canada)
Where it was sold
Sold at Children's specialty stores nationwide and online at www.bugaboo.com from May 2023 through June 2023 for about $900 for seat strollers only, and about $1,100 for bassinet strollers with seats..
Why it was recalled
Stop using this product now
In "parent-facing" mode, the backrest of the seat can move downward, placing the infant in a negative recline. In this situation, an unrestrained infant could tumble from the seat, posing an injury hazard.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: Bugaboo has received one report in the United States and seven reports in South Korea of the backrest of the seat moving downward during use when in parent-facing mode. No injuries have been reported in the U.S.
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