Reported Dec 21, 2023
Pella Recalls Casement Windows Due to Injury Hazard (Recall Alert)
Pella Corporation of Pella, Iowa
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should keep the recalled casement windows shut and locked at all times and contact Pella to receive a free repair by a Pella-designated service technician.
Firm contact: Pella toll-free at 888-276-7624 between 8 a.m. and 5 p.m. ET Monday through Friday, or online at www.pella.com and click on "Recall Notice" for more information, or at www.PellaHingeRecall.expertinquiry.com to check the serial number to see if the window is included in the recall.
What it looks like
Is this the product you have?
- Pella Architect Series Casement Windows
- Amount recalled
- About 12,000 (In addition, about 305 were sold in Canada and about 10 were sold in Mexico)
Where it was sold
Sold at Authorized distributors nationwide, including Pella Window and Door stores, Lowe's, ABC Supply, Allied Building Products, Builders First Source, Builders Supply Co, Inc., Hammond Lumber Company, McCoy's Building Supply, National Lumber, and The Carter Companies stores nationwide from January 2021 through July 2023 for between $700 and $10,000 per window..
Why it was recalled
Stop using this product now
The window's sash can detach from the frame and fall, posing an injury hazard to consumers.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: The firm has received one report of a window sash detaching from the frame and falling. No injuries have been reported.
Want the full recall guide?
The guide adds the identifying codes laid out for scanning, symptoms to watch for, a timeline, and news coverage of this recall.
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