Reported Apr 3, 2024 · Ongoing
CareEvent Event Management System, Model Numbers 866435 and 866436 (CareEvent Upgrade), Software Version Number C.03.X
Philips North America
Moderate riskThis product could cause temporary or reversible health problems — stop using it.What you should do
Stop using the affected lot and contact the recalling firm for the return or refund process. Check the FDA enforcement report for lot-level detail.
Firm contact: Philips North America · 222 Jacobs St · Cambridge, MA · 02141-2296
Is this the product you have?
- CareEvent Event Management System, Model Numbers 866435 and 866436 (CareEvent Upgrade), Software Version Number C.03.X
- Lot codes and dates
- UDI-DI(01)00884838099128(10)C.03.00
- Serial Numbers
541 of 541 codes
5T6W-21KC-43L0R-7AHH-C1F1G-01JC-6415A-26K6-9605K-5AGH-25J5G-0ZNF-47A6D-4TL3-Y233Z-0LJ3-C142W-3VM1-31863-19MD-E3F0T-7AHH-C4R5K-5AGH-W2T5M-55J9-W0U6Z-70HU-B795Z-7FHX-E2K3W-3PJ8-03T5Z-7FHX-20B13-0MNA-80R0E-63JK-C644J-1CJJ-1470D-63JK-A2022-0XNW-V5W2A-5MGJ-D0141-2RHR-B6944-5RM5-A7G7Y-76MW-C0L09-3WPK-J2R1E-50P2-33967-33KR-R3H3M-28MC-X4E1V-5LH0-85Y57-68PX-9150B-02P6-L3W5D-7UMF-J0C33-3MMP-U181U-7TJA-22V6Z-1ZL8-C2468-33KR-T0J1J-1KG1-4591H-1KG1-9194W-72P0-E2Y57-6TKK-D2W0U-6WNX-P7L3W-3PJ8-R2044-77KZ-82G1U-7TJA-96E7C-1XPT-M7L0M-4AH2-10U41-6BK3-L6G5N-4LGG-3232E-2FMY-X6R22-07LZ-R1P5K-5AGH-22378-6CPV-20550-53NK-T0F13-59N8-K1M4Y-78J7-00B5Z-7FHX-F4C04-4ZPR-E0V6H-7PGV-K
- Amount recalled
- 2,323 Units
This recall covers 2 products
The agency filed one notice per product. You are reading one of them; the other one is below.
Where it was sold
- Nationwide
Why it was recalled
It was found that the Care Assist mobile application (version 4.1.1 and earlier) would not play custom ringtones when iOS device screens were locked with a passcode.
This product could cause temporary or reversible health problems — stop using it.
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The guide adds the identifying codes laid out for scanning, symptoms to watch for, a timeline, and news coverage of this recall.
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