Reported Jun 23, 2016
HP Recalls Batteries for HP and Compaq Notebook Computers Due to Fire and Burn Hazards
HP Inc. of Palo Alto, Calif.
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the recalled batteries, remove them from the notebook computers and contact HP for a free replacement battery.
Firm contact: HP toll-free at 888-202-4320 from 8 a.m. to 7 p.m. CT Monday through Friday or online at the HP Battery Recall website directly at www.HP.com/go/batteryprogram2016 or www.hp.com and click "Recalls" at the bottom of the page for more information.
What it looks like
Is this the product you have?
- HP lithium-ion batteries
- Amount recalled
- About 41,000 (In addition, about 2,600 were sold in Canada and about 4,500 were sold in Mexico)
Where it was sold
Sold at Best Buy, Wal-Mart, and Staples and authorized dealers nationwide and online at www.hp.com from March 2013 through August 2015. The batteries were sold with notebook computers for between $300 and $1,700. The batteries were also sold separately for between $50 and $90..
Why it was recalled
Stop using this product now
The battery packs can overheat, posing fire and burn hazards.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: HP has received seven reports of battery packs overheating, melting or charring, including four reports of property damage of about $4,000 total.
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The guide adds the identifying codes laid out for scanning, symptoms to watch for, a timeline, and news coverage of this recall.
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