Reported Jan 24, 2017
HP Expands Recall of Batteries for HP and Compaq Notebook Computers Due to Fire and Burn Hazards
HP Inc. of Palo Alto, Calif.
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the recalled batteries, remove them from the notebook computers and contact HP for a free replacement battery. Until a replacement battery is received, consumers should use the notebook computer by plugging it into AC power only. Batteries previously identified as not affected by the June 2016 recall could be included in this expanded announcement. Consumers are urged to recheck their batteries.
Firm contact: HP toll-free at 888-202-4320 from 8 a.m. to 7 p.m. CT Monday through Friday or online at www.HP.com/go/batteryprogram2016 or www.hp.com and click "Recalls" at the bottom of the page for more information.
What it looks like
Is this the product you have?
- Lithium-ion batteries used in HP notebook computers
- Amount recalled
- About 101,000 (An additional 41,000 batteries were previously recalled in June 2016. About 3,000 were sold in Canada and 4,000 in Mexico.)
Where it was sold
Sold at Best Buy, Walmart, Costco, Sam's Club and authorized dealers nationwide and online at www.hp.com and other websites from March 2013 through October 2016 for between $300 and $1,700. The batteries were also sold separately for between $50 and $90..
Why it was recalled
Stop using this product now
The batteries can overheat, posing fire and burn hazards.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: HP has received one additional report of the battery overheating, melting and charring and causing about $1,000 in property damage
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The guide adds the identifying codes laid out for scanning, symptoms to watch for, a timeline, and news coverage of this recall.
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