Reported Mar 12, 2019
HP Expands Recall of Batteries for Notebook Computers and Mobile Workstations Due to Fire and Burn Hazards
HP Inc. of Palo Alto, Calif.
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "Battery Safety Mode" if their battery is included in the recall. The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician.
Firm contact: HP toll-free at 866-671-7362 from 8 a.m. to 7 p.m. CT Monday through Friday or online at www.HP.com/go/batteryprogram2018 or www.hp.com and click “Recalls” for more information.
What it looks like
Is this the product you have?
- Lithium-ion batteries for HP commercial notebook computers and mobile workstations
- Amount recalled
- About 78,500 (In addition 50,000 were previously recalled in the U.S. in January 2018.)
Where it was sold
Sold at HP and authorized dealers nationwide and online at www.hp.com. The batteries were shipped in notebook computers and mobile workstations sold from December 2015 through April 2018 for between $300 and $4,000 and were also sold separately between December 2015 and December 2018 for between $50 and $90..
Why it was recalled
Stop using this product now
The lithium-ion batteries can overheat, posing fire and burn hazards.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: HP has received eight new reports of battery packs in the U.S. overheating, melting, or charring, including one report of minor injury and two reports of property damage totaling $1,100.
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The guide adds the identifying codes laid out for scanning, symptoms to watch for, a timeline, and news coverage of this recall.
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