Reported Jan 4, 2018
HP Recalls Batteries for Notebook Computers and Mobile Workstations Due to Fire and Burn Hazards
HP Inc. of Palo Alto, Calif.
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "Battery Safety Mode" if their battery is included in the recall. The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician.
Firm contact: HP toll-free at 888-202-4320 from 8 a.m. to 7 p.m. CT Monday through Friday or online at www.HP.com/go/batteryprogram2018 or www.hp.com and click “Recalls” for more information.
What it looks like
Is this the product you have?
- Lithium-ion batteries for HP notebook computers and mobile workstations
- Amount recalled
- About 50,000 (in addition, 2,600 were sold in Canada)
Where it was sold
Sold at Best Buy and other stores and authorized dealers nationwide and online at www.Amazon.com, www.hp.com and other websites. The batteries were shipped in notebook computers and mobile workstations sold from December 2015 through December 2017 for between $300 and $4,000. The batteries were also sold separately for between $50 and $90..
Why it was recalled
Stop using this product now
The lithium-ion batteries can overheat, posing fire and burn hazards
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: HP has received eight reports of battery packs overheating, melting, or charring, including three reports of property damage totaling $4,500 with one report of a minor injury involving a first degree burn to the hand.
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