Reported Jan 12, 2023
BISSELL Recalls Cordless Multi-Surface Wet Dry Vacuums Due to Fire Hazard
BISSELL Homecare Inc. of Grand Rapids, Michigan
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the recalled vacuums and contact BISSELL for a free battery pack replacement. Consumers can either take the product to a local BISSELL authorized service center for a free battery pack replacement or schedule a free in-home repair visit from an authorized BISSELL service technician to replace the existing battery pack.
Firm contact: Contact BISSELL toll-free at 855-417-7001 from 9 a.m. to 9 p.m. ET Monday through Friday and 9 a.m. to 8 p.m. ET on Saturday, or online at www.BISSELL.com/recall or www.BISSELL.com and click on "Product Recalls" at the bottom of the page for more information.
What it looks like
Is this the product you have?
- BISSELL® Cordless Multi-Surface Wet Dry Vacuums Models 2551, 2551W and 25519
- Amount recalled
- About 61,000 (In addition, about 4,300 were sold in Canada)
Where it was sold
Sold at Walmart stores nationwide and online at www.bissell.com, www.walmart.com, www.qvc.com, www.amazon.com, www.costco.com, www.fingerhut.com, www.acehardware.com, www.kohls.com, and www.wayfair.com from January 2019 through November 2022 for about $360..
Why it was recalled
Stop using this product now
The circuit board inside the vacuum's battery pack can overheat and smoke, posing a fire hazard.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: BISSELL has received 66 reports of the vacuum smoking and emitting a burning odor; including five reports of the battery pack catching on fire, three of which resulted in minor property damage and one resulting in a burn injury.
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The guide adds the identifying codes laid out for scanning, symptoms to watch for, a timeline, and news coverage of this recall.
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