Reported Feb 1, 2024
BISSELL Recalls Multi Reach Hand and Floor Vacuum Cleaners Due to Fire Hazard
BISSELL Homecare Inc. of Grand Rapids, Michigan
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the recalled vacuums and contact BISSELL for instructions on how to deplete the charge on the battery and receive a free replacement vacuum. Recalled lithium-ion batteries should be disposed of in accordance with any local and state laws and not in the trash.
Firm contact: Contact BISSELL toll-free at 855-417-7001 from 9 a.m. to 9 p.m. ET Monday through Friday and 9 a.m. to 8 p.m. ET on Saturday, or email at RecallNA@bissell.com or online at www.BISSELL.com/recall or www.BISSELL.com and click on "Product Recalls" located under the "Support Resources" column at the bottom of the page for more information.
What it looks like
Is this the product you have?
- BISSELL® brand Multi Reach Hand and Floor Vacuum Cleaners
- Amount recalled
- About 142,000 (In addition, about 14,600 were sold in Canada)
Where it was sold
Sold at Lowe's, Macy's, Kohl's, Target, Walmart, Best Buy and other stores nationwide and online at www.bissell.com, www.amazon.com, www.hsn.com and other online sellers from August 2016 through December 2022 for between $110 and $270..
Why it was recalled
Stop using this product now
The vacuum's battery pack can overheat and smoke, posing a fire hazard.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: BISSELL has received 17 reports of the recalled vacuum cleaners smoking and emitting a burning odor. Six of the reports included the battery pack catching fire, three of which resulted in minor property damage and two resulting in minor burn injuries.
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The guide adds the identifying codes laid out for scanning, symptoms to watch for, a timeline, and news coverage of this recall.
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